Got a response from SMART within two (2) days of sending my email complaint not bad response time really.
The content of the response while polite contained no apology from SMART.
SMART Customer Care did admit that the two (2) different staff, from (2) different wireless center branches lying to a customer are lapses on their end. (no shit, sherlock), also got the standard promise that my complaint has been forwarded to the concerned group. and standard thanks for reporting it in.
If you have experienced problems with SMART staff I do recommend you write in. This way SMART becomes aware of the situation and they can train their staff better.
I am attaching the polite and standard response below:
==============================================
The content of the response while polite contained no apology from SMART.
SMART Customer Care did admit that the two (2) different staff, from (2) different wireless center branches lying to a customer are lapses on their end. (no shit, sherlock), also got the standard promise that my complaint has been forwarded to the concerned group. and standard thanks for reporting it in.
If you have experienced problems with SMART staff I do recommend you write in. This way SMART becomes aware of the situation and they can train their staff better.
I am attaching the polite and standard response below:
==============================================
Dear Vincent,
Good day.
We understand your frustration and appreciate your transparency. Yourfeedback has been forwarded to the concerned group as it is important tous. Rest assured that Smart is exerting all efforts to correct anylapses on our end. We are committed to provide quality customerservice, exceeding customer expectation.
Thank you for your time and effort in reporting this matter.
Sincerely,
XXXXXCustomer Care
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