The Beanster Blog

My Globe SIM card croaked at around 9AM today. To troubleshoot I used a different SIM card on my iPhone4 and used the defective SIM card with a different phone. I also asked fellow Globe subscribers in the area and asked Globe via twitter https://twitter.com/talk2Globe or https://twitter.com/enjoyGlobe if there was a service interruption in my area. Once it was established that it was the SIM card that was defective. So I trooped on to the nearest business center. When I was at Globe Business Center. The CSR wanted to charge me for the replacement of my SIM card. I protested and insisted that it be free because I did not tamper with the defective card. Also get confirmation on when the SIM card will become active. In my case the CSR said it would be up by 30mins, I put it in at about 45mins and the SIM card was already working. If you're sim card suddenly stops working have it replaced but insist on waiving the fee. No need to pay if you're not at fault.

Kailangan ho, I-reformat yun PC (You're computer needs to be reformatted) Overheard this conversation while I was waiting for my replacement sim card at Globe Business Center SM Marikina City. The customer is clearly not tech savvy so it falls to the company in this case Globe Telecom to extend customer support to services being paid for. The knee jerk reaction of the customer let's call her Mrs. A was to call the hotline and when the issue was not fixed she trooped down to Globe Business Center. It so happened that we sat beside each other at the CSR counter. Clearly Mrs. A was very frustrated and she wanted her service cut. The CSR threatened her with a 5000 peso ETF (Early termination fee). Wow. Naturally, Mrs. A backpedalled and ask them to fix it. This is when I heard the CSR say the computer should be reformatted. I could not sit and let this travesty go on so I said. You don't reformat the PC you reformat the modem or router, then set it up again. I also added never ...

Results 1 & 2 are with Globe postpaid Results 3 & 4 are with SmartBro prepaid