The Beanster Blog

Last Saturday I went to the SMART Wireless Center in Greenhills and surrendered my SIM card & had my account closed. I’ve been with SMART for about 4 years. My troubles with SMART started when they implemented International Roaming Deposit. Aside from the inconvenience and stress that happened when they retroactively implemented this policy. I also felt that it was unfair, and discriminatory to their customers. I gave SMART multiple chances to rectify the situation but they have failed miserably. Emails, calls, tweets and appearances to their wireless centers have gotten nothing for the consumer. My dissatisfaction with SMART increased some more when they started offering unlimited data to pre-paid users but not post paid subscribers. This was the straw that broke the camel’s back and so I have decided to vote with my wallet and end my relationship with SMART. SMART still has the best network in my use but I cannot stay with a network that treats their post paid customers so ...

Hello kiddies… I am back with an update re: MY LETTER TO SMART TELECOM’S PRESIDENT … so after close to seven (7) months all I got was 2 or 3 emails thanking me for my email and telling me they will tell the concerned group. So in 7 months they have done ABSOLUTELY NOTHING about my complaint. I got my IRD waived and you should get yours waived too! As a service to you my readers here is the issue in a nutshell: If your plan is bellow 1500, SMART will charge you PhP 2,500.00 as INTERNATIONAL ROAMING DEPOSIT (IRD) this amount WILL NOT be credited to your ACCOUNT until you TERMINATE the roaming service. Ex. If you are plan 500 and you turn on roaming forever. your 2500 is with them forever. If you are plan 1500 roaming is on. If you are on pre-paid you are not charge an IRD. Here is why I think this should be abolished. This is NOT NECESSARY. SMART already has a credit limit to protect their company. Why ask for an additional deposit? This is DISCRIMINATORY against lo...

As an update to my current issue with SUN. I received an email & a call from a SUN representative. He was worried that no one was handling my case yet. I informed him that the Manager from GHSC Business Center was already on the case. So right now my request is under review from SUN’s higher ups. Hoping for some sunshine on this gloomy situation… Things I appreciate: SUN Business Center Manager was very calm, understanding, and honest with what can and cannot be done with my situation. Things I would appreciate: Approve my request for a CALL & SURF contract without the ZTE handset. Improve your network a bit more (outside metro manila) so I can get rid of SMART

I always make fun of people getting up sold in HKG or SG by those rascals that sell electronics. Well Karma is probably ROFL’ing about this… Here is the timeline: 9/3/09 – Arrive in MNL from PVG, Sun line disconnected, exceeded credit limit because of roaming 9/4/09 – Visited Sun Shop Greenhills Shopping Center paid 3,283.99 = re-connection fee Signed up for unlimited DATA on phone & received a Sunbroadband SIM paid 799 x 2 = 1598.00 = 2 months advanced deposit to waive lockout and get unlimited data on both my phone / broadband SIM (or so I thought). I even asked when unlimited would go live on my phone because I knew I would be using the phone more vs the data SIM. 9/5/09 – Broadband SIM goes live I start using both but more the phone vs the broadband SIM in my netbook. 9/9/09 - received system message that my line was nearing credit limit again. called SUN CS was informed everything was ok I was on unlimited DATA & CTU. 9/10/09 – phone get’s disconnected, ...