Skip to main content

Follow-up // It's LIVE MORE NOT LIE MORE

Got a response from SMART within two (2) days of sending my email complaint not bad response time really.

The content of the response while polite contained no apology from SMART.

SMART Customer Care did admit that the two (2) different staff, from (2) different wireless center branches lying to a customer are lapses on their end. (no shit, sherlock), also got the standard promise that my complaint has been forwarded to the concerned group. and standard thanks for reporting it in.

If you have experienced problems with SMART staff I do recommend you write in. This way SMART becomes aware of the situation and they can train their staff better.

I am attaching the polite and standard response below:

==============================================


Dear Vincent,

Good day.
We understand your frustration and appreciate your transparency.  Yourfeedback has been forwarded to the concerned group as it is important tous.  Rest assured that Smart is exerting all efforts to correct anylapses on our end.  We are committed to provide quality customerservice, exceeding customer expectation.
Thank you for your time and effort in reporting this matter.

Sincerely,
XXXXXCustomer Care

Comments

Popular posts from this blog

Tips & Tricks|Orientation Aware Backgrounds

I just wanted to share some stuff I learned over at xda-dev's forum today.
--
Anyway as the title states this is about today themes and Orientation Aware Backgrounds. It's really quite simple
--
All you need is 2 images [3 if you want to change the Start Menu image as well] of the proper resolution.
--
QVGA:
tdywater_320_240.gif [Landscape Image] = 320 x 240 image
tdywater_240_320.gif [Portrait Image] = 240 x 320 image
stwater [Start Menu Image] = 190 x 290 image
--
VGA:
tdywater_640_480.gif [Landscape Image] = 640 x 480 image
tdywater_480_640.gif [Portrait Image] = 480 x 640 image
stwater [Start Menu Image] = 399 x 586 image
--
What you do is copy the files to \Windows directory and viola! Orientation Aware Backgrounds!
--
Notes: The theme's default images will be used once you switch themes. So you would need to copy the files back again to \Windows dir for it to work again, what I do is I have placed Wallpaper sets in ZIP files on my Storage Card so I can change and change as desired.…

Honey glazed donut #foodspotting

Taken at Starbucks Bluewave Marquinton

Western breakfast - Frankfurter & Scrambled Egg w/ Toast

Taken at UCC Vienna Cafe