Last Saturday I went to the SMART Wireless Center in Greenhills and surrendered my SIM card & had my account closed. I’ve been with SMART for about 4 years.
My troubles with SMART started when they implemented International Roaming Deposit. Aside from the inconvenience and stress that happened when they retroactively implemented this policy. I also felt that it was unfair, and discriminatory to their customers. I gave SMART multiple chances to rectify the situation but they have failed miserably. Emails, calls, tweets and appearances to their wireless centers have gotten nothing for the consumer.
My dissatisfaction with SMART increased some more when they started offering unlimited data to pre-paid users but not post paid subscribers. This was the straw that broke the camel’s back and so I have decided to vote with my wallet and end my relationship with SMART.
SMART still has the best network in my use but I cannot stay with a network that treats their post paid customers so unfairly.
I have signed up with Globe again (12 month SIM only contract) and am continuing my Sun subscription