Skip to main content

SMART International Roaming Deposit AKA RIPOFF

I had recently changed my service plan from 1200 to 500 [last April] because I had a SUN 350 line and I wanted to lower my monthly expenses. When I was getting this done I expressly asked the service rep about roaming. Fact of the matter is I was only keeping SMART because SUN had weak to zero coverage outside Metro Manila and because I assumed SMART [being bigger and older] had more roaming partners over SUN. When I went on my 4 day trip to China last week, roaming was not working. Good thing I had brought my SUN SIM card which did roam successfully take note my SUN plan is only 350/month. That is even lower than my SMART plan. So I decided to call SMART and have roaming activated on my SIM. I was surprised when the rep on the phone said that activating roaming now required a 2500PhP roaming deposit and that this deposit can only be credited to your account as bills payment when you decide to deactivate roaming. I asked if this deposit would be used if I roamed and she said no. I argued that I wanted roaming all the time and had no intention of deactivating it in the future and all she could do was say sorry for the inconvenience and that this was the new company policy. So in effect I would be forking over 2500PhP and I would never get it back. What really irks me is that I always pay my bills on time and in full amount no matter how much it is.
I feel this shows a great deal of distrust from the carrier to the user.
I don’t want to increase my monthly plan up to 1800PhP again [I had started at this plan 2 years ago] so it’s either I rely on SUN for roaming or give 2500PhP to SMART. I think I will check SUN’s roaming partners list and I will also check Globe’s roaming policy might be time to switch carriers again… SMART’s services have been deteriorating and treating their customers this way just doesn’t sit well with me.

Comments

  1. It leaves me wondering what's that they call CREDIT LIMIT for? Its useless really

    ReplyDelete
  2. It leaves me wondering what's that they call "CREDIT LIMIT" are for? Its really useless

    ReplyDelete
  3. @Jose yeah I really don't get the deposit idea. Technically speaking they SHOULD keep roaming ON unless it is requested to be shutoff by the user. By keeping it on the user can use it therefore generating revenue for them. This discourages POSTPAID customers to use ROAMING, it is discriminating against lower tier postpaid customers.

    Wrong move from SMART.

    ReplyDelete

Post a Comment

Popular posts from this blog

Tips & Tricks|Orientation Aware Backgrounds

I just wanted to share some stuff I learned over at xda-dev's forum today.
--
Anyway as the title states this is about today themes and Orientation Aware Backgrounds. It's really quite simple
--
All you need is 2 images [3 if you want to change the Start Menu image as well] of the proper resolution.
--
QVGA:
tdywater_320_240.gif [Landscape Image] = 320 x 240 image
tdywater_240_320.gif [Portrait Image] = 240 x 320 image
stwater [Start Menu Image] = 190 x 290 image
--
VGA:
tdywater_640_480.gif [Landscape Image] = 640 x 480 image
tdywater_480_640.gif [Portrait Image] = 480 x 640 image
stwater [Start Menu Image] = 399 x 586 image
--
What you do is copy the files to \Windows directory and viola! Orientation Aware Backgrounds!
--
Notes: The theme's default images will be used once you switch themes. So you would need to copy the files back again to \Windows dir for it to work again, what I do is I have placed Wallpaper sets in ZIP files on my Storage Card so I can change and change as desired.…

Honey glazed donut #foodspotting

Taken at Starbucks Bluewave Marquinton

Black Cat vs Firestar vs Silver Sable?

Spider-man needs a partner or side-kick. I prefer crime fighting partner vs side-kick tho.

Marvel is rumored to be hiring Josh Brolin for Thanos as the mega-villain for their cinematic universe. This means Guardians of the Galaxy & Avengers. Both are super teams.

Fox has teased a mega-villain for the X-Men super-team to go up against in their latest movie. FYI, X-Men: Days of Future Past has a post credit scene. I think Fantastic Four is also being rebooted. Yes that is a super-team as well.

DC still playing catch-up but they are going in with the heavy hitters Bats & Boy Scout with a rumored Amazon in the mix. We all know the goal is the Justice League super-team

Meanwhile, I think Sony is in trouble. Right now they have the "Web Head" going up against multiple villains and the formula is kinda stale. Franchise fatigue not withstanding, our favorite web slinging, trash talking super-hero has the "Sinister Six" super villain group to fight but who can h…