FSS3: 'We're sorry, but your order cannot be fulfilled because your country is on Handango's U.S. export control list.
Error FSS3: 'We're sorry, but your order cannot be fulfilled because your
country is on Handango's U.S. export control list.
Nice! Once again living in the Philippines is making it a hassle to support one of my vices... buying applications for my Windows Mobile Device. I got the above message when I tried to purchase an application [SPB Traveler] from SPB Software House and Handango [SPB uses Handango for their store]. I've been a member at Handango since Feb 2004, that's 3 years. If memory serves me right I had to fax over a photocopy of my credit card, credit card statements, and passport to get an account open. Here's the stupid part... I just bought an application last June 19, 2007 [SPB Mobile Shell], that was about 8 days ago.
From this we know that...
I've been a good customer.
My credit cards are legit.
My account is not dormant.
I could purchase even if I live in the Philippines [until today that is].
I understand that these online stores are afraid of fraud [admittedly the Philippines including other Asian nations are known for credit card fraud and piracy of all sorts] but the thing is I'm trying to acquire the software legally! I am willing to pay for the application. Why am I being hassled? Do they want me to go on to the warez sites and get the applications illegally? I'd bet their answer would be a NO, but then what are they doing hassling me? I wrote Handango support and should be hearing from them within 2 business days or earlier [according to their support page].
I could probably look for other online stores to get my application but I already trust Handango and I earn points when I purchase with them, it's also easy to see my past purchases overall it's just a better application purchasing experience [no offense to PocketGear which I've also used, their site needs improvement]. I hope Handango replies with something positive.